The Reconstruction of Leadership: Why Resilience & Empathy Matter

Guest Post by Sandi Peterson, Group Worldwide Chair at Johnson & Johnson

Originally published on LinkedIn on March 5, 2018

Resilience & Empathy. These are the most important skills you need in leadership, but you’re not likely to learn much about them in business school or through traditional leadership development programs.

Last week I was at the Lake Nona Impact Forum in Orlando, Florida, which brings together 250 thought leaders who are accelerating innovative solutions that aim to make a difference in the future of health for people around the world.

Think about that for a minute. These are the best and brightest minds from across business, industry, academia and government who are collaborating to solve problems and help people live healthier and better lives.

We want these leaders to succeed. We need them to succeed.

And yet, too often, people in leadership positions don’t prioritize their own health and wellbeing. The complexity, pace and unrelenting stress of today’s world are taking a toll on leaders – with an increasing number of unexpected departures due to physical health issues, mental and emotional burnout, or poor ethical decisions. And the problem for health care providers, such as doctors and nurses, is just as alarming.

Leadership development and wellbeing is a topic we’re passionate about at Johnson & Johnson. Here are a few things I shared last week at #LNIF18 about why we need to create resilient, empathetic and character-centered leaders.

The pressure is on…and the demands are only increasing.

In turbulent times, it’s easy for leaders to get disconnected from their purpose and what matters in life. What we hear is that leaders – people who are supposed to be the role models – are sacrificing their health, their relationships, and sometimes even their values to meet short-term business goals. Many feel emotionally isolated in their roles because they don’t know who they can talk to or who they can trust. Ultimately, this causes them to feel overwhelmed and question their ability to be successful.

Today’s leaders need a new set of competencies and new level of resilience.

After more than 30 years of research in behavior science, and through extensive training of remarkable leaders – including Fortune 500 CEOs, professional athletes, healthcare professionals and military Special Forces – at the Johnson & Johnson Human Performance Institute, we’ve learned a lot about how to help people get to their best physically, emotionally and mentally, and sustain it over longer periods of time.

Business acumen is only one piece of the puzzle. How you behave and the strength of your character is just as important, if not more so, than making your numbers. We know the demands of today’s always on, 24/7 digital-first world are not going to change. That’s why building mental and emotional resilience is critical, not just to manage stress but to develop the capacity to take on more and to lead and partner with others.

We can help people become strong, healthy, and purpose-driven leaders.

We know that if we invest more deeply in our leaders as they get to a certain level within their career, then we can improve their overall leadership trajectory. To do this, you need to go beyond training them on how to lead a business, to also helping them understand how to better take care of themselves, how to manage stress and anxiety, and identify other areas of vulnerability that could derail them.

We work with CEOs and senior leaders within and outside of Johnson & Johnson through Premier Executive Leadership, a unique and holistic executive development program that focuses on physical wellbeing, mental and emotional resilience, and character-based leadership.

It’s good for people and it’s good for business.

Not only is this the right thing to do, but investing in human performance and energy management has demonstrated a proven ROI with strong links to improved market performance realized through decreased health care costs, all while increasing employee engagement and productivity. As a result, business performance improves as well as shareholder value.

We all work hard to live a life that matters, to make a difference in the world and to leave a meaningful legacy. As leaders, we need to invest in ourselves, and in those around us, so we can achieve our personal and leadership aspirations.

Day Three: A Call to Action

Lake Nona was conceived from a vision of creating the ideal place that inspires human potential through innovative collaboration. Many of Lake Nona’s business partners make this ideal manifest.

Today, Lake Nona announced the creation of an innovative wellness, performance and medically integrated fitness facility in partnership with Signet, LLC. and its subsidiary Integrated Wellness Partners (IWP). The new 110,000+-square-foot center will take a personalized approach to each member, which is updated in real time and based on the member results. The fitness center will also feature first-class equipment and on-demand fitness by another Lake Nona partner Technogym, who aligned with Lake Nona to create the first seamlessly connected fitness ecosystem in the U.S.

But this mission isn’t just manifest in business partnerships but in all of the conversations at this year’s 2018 Lake Nona Impact Forum where the uniquely curated audience of distinguished speakers and delegates worked to identify promising ideas and develop creative solutions to drive health and wellbeing on topics as varied as healthier communities, the opioid epidemic, nutrition and functional medicine, sports and executive performance, and, finally, a rousing call for using sport as a platform for positive social change.

We came together with a purpose to drive innovation and now we left with a mission and call to action – whether it’s helping the country resolve the opioid crisis or learning to take better care of ourselves and our community, or supporting those who might be ‘different’ so that they, too can be a part of our greater community.

Below, some key take-always from today’s discussions:

Creating Healthier Communities of Today and Tomorrow

“Smart cities is not about open data, but the people…Digital technology can enable and transform lives.”

  • Anil Menon, Global President, Smart and Connected Communities, Cisco, before cautioning the public not to leave the development of smart cities up to technologists because “we’ll screw it up.”

“We can reclaim that hyper-dynamic sense of community. We can do it in a way that puts people, not technology front and center.”

  • Dan Doctoroff, Chairman & CEO, Sidewalk Labs; Former CEO, Bloomberg LP; Former Deputy Mayor, New York City

Food and the Role of Functional Medicine

“Your thoughts, your feelings, your diet, stress, exercise, environmental toxins are washing over genes to create the expression of who you are right now.”

  • Mark Hyman, MD, Pritzker Foundation Chair in Functional Medicine, Cleveland Clinic; Director the Cleveland Clinic Center for Functional Medicine; Founder and Director of The UltraWellness Center; Chairman of the Board of the Institute for Functional Medicine

“Food is medicine, not just calories. Food is the code that is driving our biology. Want to improve your health? Leave behind the food man made and eat the food god made.”

  • Mark Hyman, MD, Pritzker Foundation Chair in Functional Medicine, Cleveland Clinic; Director the Cleveland Clinic Center for Functional Medicine; Founder and Director of The UltraWellness Center; Chairman of the Board of the Institute for Functional Medicine

Opioids: Are the Medical Benefits Worth the Addictive Destruction?

“Overdose and accidental poisonings are the #1 cause of unintentional death in America today.”

  • Sanjay Gupta, MD, Chief Medical Correspondent, CNN; Staff Neurosurgeon, The Emory Clinic; Associate Chief of Neurosurgery, Grady Memorial Hospital – Moderator

“There is still so much stigma about addiction in our culture, in the language media uses, in people not having access to treatment, and the fact that less than one in 10 addicts are seeking treatment because they are ashamed to tell their family, friends or employer. We need to focus on opportunities to reduce stigma, change the way substance abuse is treated, and create national principals of quality of care.”

  • Shannon Hartley, Chief Marketing Officer, Shatterproof

“We tried ‘just say no to drugs,’ it doesn’t work. This is a behavioral health issue. Why are young people feeling the need to escape and treat depression or anxiety with medication? We need to understand the pressures they are facing. There are all these opportunities where we need to think of over ll health and wellbeing vs. just don’t do drugs.”

  • Shannon Hartley, Chief Marketing Officer, Shatterproof

“Palliative care, the end of life, may be the only situation in which opioids are appropriate standard of care.”

  • Bernie Elliott MD, Chief Medical Officer, Population Health Solutions, Optum

Strategies for Creating Healthier Citizens for America’s Future

“Technology can democratize healthcare. We should all be catalysts like Lake Nona and use tech to bring a healthy future.”

  • Daniel Kraft, MD, Chair of Medicine at Singularity University, Founder Exponential Medicine

Global Sports Alliance

“All humans have much more potential than they’ve tapped into. The gap between aspiration and resource is creativity. Creativity is what drives the development.”

  • Mark King, President, adidas North America

“To me, diversity means diversity of thought. The real art is integrating those thoughts into something meaningful.”

  • Mark King, President, adidas North America

Winning Championships: Evolution of the Professional Tennis Player

“I definitely [meditate] a couple of times a week, and I’ve been starting to do yoga a lot more, that’s been really big for me, my game, and just for me personally. I think it’s great for flexibility for strength. I also use visualization a lot. I watch a lot of videos of patterns that I like to play during my matched and different drills that I like to do and that’s helped me so much for every part of my game.”

  • Catherine “CiCi” Bellis, American Professional Tennis Player

“You should imagine things how you want them to go. Even during the match you shouldn’t just step onto the baseline and say “oh I toss the ball where am I going to serve?” I should really know what’s going to happen provided I execute properly on my serve. What’s going to happen 5-6 shots down the road in that point? I really should know that. If I don’t I’m not doing a good job mentally…. If you don’t have that picture, you lost.”

  • Ivan Lendl, former World Tennis No. 1 and eight-time Grand Slam Champion

“I think everybody gets introduced to the game in some way as kid whether through your parents or somebody in the club if you belong to a club and you should have fun. If you play matches and tournaments, believe me, it’s a lot more fun if you win the last point, so I always tell younger players to try to win the last point.”

  • Ivan Lendl, former World Tennis No. 1 and eight-time Grand Slam Champion

“Focus on the process, let the results come to you.”

  • Ivan Lendl, former World Tennis No. 1 and eight-time Grand Slam Champion

Sport: A platform for Positive Social Change

“If we can teach our children to hate, we can teach them to love again.”

  • Richard Lapchick, PhD, Endowed Chair & Director, UCF, DeVos Sport Business Management; CEO, National Consortium for Academics and Sports (NCAS); Director, Institute for Diversity & Ethics in Sport

Tavistock Announces New Wellness, Medically Integrated Fitness Facility in Lake Nona during Sixth Annual Lake Nona Impact Forum

During the sixth annual Lake Nona Impact Forum today, Tavistock Development Company announced the creation of an innovative wellness, performance and medically integrated fitness facility in partnership with Signet, LLC. and its subsidiary Integrated Wellness Partners (IWP).

Situated within Lake Nona, the world’s most sophisticated wellness community as noted by the Global Wellness Institute, the new 110,000+-square-foot center will be located across the street from Lake Nona Medical City in the second phase of development of the Lake Nona Town Center, Lake Nona’s premier entertainment, dining and shopping district.

The new wellness campus will be one of the most comprehensive in the region, offering a broad array of health and wellbeing programs and services for the entire community, for Lake Nona residents, families, employees, recreational fitness and sports enthusiasts, as well as elite athletes. Memberships will be available, though rates have not yet been established.

The facility will take a personalized approach to each member. The staffing model, intake process and the technology provided to each member is a tailored plan, which is updated in real time and based on the member results.

“The creation of this world-class facility in Lake Nona is yet another example of how we are building out one of the most unique and comprehensive wellness communities in the country,” said Gloria Caulfield, executive director of the Lake Nona Institute. “This best-in-class collaboration with Signet and IWP will create an incredible regional asset, offering world-class programs and services across the entire spectrum of health and wellbeing. No matter where you are on your personal wellbeing journey, this new campus will offer something to help get you to that next step.”

Jim Ellis, managing director of IWP, describes the Lake Nona Wellness Center as the next evolution in health and wellness—with a community-based, scientific and medically integrated approach to combat deteriorating health and skyrocketing costs of health care.

“The only solution to overcoming the national health care crisis is prevention, that comes ultimately through lifestyle change,” said Ellis.  “The overwhelming evidence shows that we need to deliver impactful solutions that create community environments where, increasingly, the default choices for individuals, families and employees are healthy choices.  The Lake Nona wellness center delivers on the vision and promise made by Tavistock to the entire Lake Nona community to offer its membership a healthy, happy lifestyle.  This will then have a ripple effect on not only the Lake Nona community but many others for years to come as Lake Nona becomes a health and wellness flagship model for the country and around the world.”

The Lake Nona wellness center will offer a medically-based fitness center, sports performance training center, physician offices, community education spaces, and community-based programming, which extends well beyond the walls of the brick and mortar facility.  Its programming and features are designed to create and nurture an “ecosystem of wellness” that encompasses individuals, families, businesses and institutions, all supported by the medically-integrated health and wellness center platform, which serves as the hub for the model.

The facility will seamlessly integrate state-of-the-art physical resources, experts in preventive health, wellness and medicine, as well as a commitment to advancing the understanding of the science around health and wellness promotion, offering the Lake Nona community:

  • Health and fitness opportunities for all ages and levels of fitness
  • A Sport Performance Institute geared toward improving athletic performance for all ages and abilities
  • Medical services and educational programming offered by clinical and wellness partners based in the facility, creating employee wellness programming, sports performance training, and other onsite activities that create a “bridge” to the facility

The fitness center will also feature first-class equipment and on-demand fitness by Lake Nona partner Technogym, who aligned with Lake Nona to create the first seamlessly connected fitness ecosystem in the U.S.  Physical amenities of the new wellness center will include:

  • Childcare facilities with outdoor play
  • Daylighted public concourse
  • Indoor/Outdoor Demonstration Kitchen
  • Indoor Climbing Wall
  • Indoor and Outdoor Pools
  • Outdoor classroom
  • Outdoor training turf
  • Sports Performance area with 40 Yard Sprint Track
  • Wellness Plaza
  • Zen Garden

The Lake Nona wellness center will be located within the Lake Nona Town Center, a 100-acre anchor and regional destination for the large-scale, master-designed Lake Nona community and the greater Orlando region. At full build out, the Town Center will feature more than 4 million square feet. Its first phase opened in January 2016 with an 85,000-square-foot office building, two award-winning hotels (a Marriott Residence Inn and Courtyard by Marriott), 16,000 square feet of retail and restaurant space and a multi-level parking structure. The five-story, central parking structure features two visual and interactive landmarks, the six-story Beacon and the Code Wall.

Lake Nona is one of the fastest growing communities in the nation with a thriving health and life sciences cluster, and sports and performance district that serves as home of the USTA National Campus, the world’s largest tennis facility and KPMG’s new training and innovation facility.